Reference

How Jilibad Handles Your Privacy

Your account data belongs to you. This page explains exactly what we collect when you use Jilibad, how we store it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We take a few concrete steps to keep your account information secure and to make sure you stay in control of it. Here is what that looks like in practice.

Cookies and Session Data

We use session cookies to keep you logged in across your phone browser and desktop. You can clear these from your browser settings at any time without losing your account.

Account Security

Your account is protected with password authentication and, where enabled, a one-time PIN sent to your registered mobile number for login verification.

Data Retention

We hold your account records while your account is active. After closure, we retain minimal records only as long as applicable rules require, then delete them.

Your Rights and Requests

You can request access to your personal data, ask for corrections, or request deletion by contacting support. We will verify your identity before actioning any request.

What This Privacy Policy Covers

Jilibad Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also log device and session data so your account stays accessible across

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your phone and browser without requiring a full login each time. This information lets us process deposits, verify withdrawals, and route support queries to the right team. We do not sell your personal data to third parties. Data shared with payment processors — including mobile wallet
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operators — is limited to what is needed to complete your transaction. Your payment PIN and wallet credentials are never stored on our side. We retain account records for as long as your account is active and for a period afterward as required by applicable rules.
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You can request a copy of your data or ask us to delete your account at any time through our support channel. Availability of this service, and the rules that apply to your data, depend on your local law and the region from which you access
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the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to see the data we hold on your account, request a correction, or ask us to close and delete your account, our support team handles all of these. You can reach us through the channels below. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes in.

Live Chat Open the chat window from your account dashboard. Available during our operating hours for account and data queries.

Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can verify your identity.

Help Centre Our help section covers account data, payment history and how to submit a formal data request step by step.

Privacy Questions You May Have

Here are the questions we hear most often about how we handle account data, cookies, and payment information.

We collect your name, contact details, and the mobile wallet or payment method you register with — such as bKash, Nagad, or Rocket. Device and session data is also logged to support account continuity across your devices.

We do not sell your data. We share only what payment processors need to complete a transaction. Your wallet PIN and credentials are never passed to or stored by us.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and send you a summary of the data we hold on your account.

Yes. Send a deletion request through support. We will close your account and remove your personal records, retaining only what applicable rules require us to keep for a limited period after closure.

We use session cookies to keep your login active across your phone and browser. These do not track you outside our platform. You can clear them from your browser settings at any time.

Your deposit is processed through the wallet provider's own secure network. We receive only a transaction confirmation — your bKash or Nagad PIN never touches our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJilibad Banking InfoFAQ

How Jilibad Handles Your Privacy

How We Protect and Manage Your Data

Cookies and Session Data

Account Security

Data Retention

Your Rights and Requests

Contact Us About Your Privacy

Privacy Questions You May Have

01 What personal data does Jilibad collect when I register?

02 Does Jilibad share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask Jilibad to delete my account and data?

05 How does Jilibad handle cookies?

06 Is my data safe when I deposit via bKash or Nagad?

Privacy Policy

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